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The key is to keep a cool head and not panic. It is necessary to analyze all activities and then lustrate the individual channels such as Google Ads, SEO, YouTube, or social campaigns and correctly set the cost-to-turnover ratio, i.e., PNO. Companies, especially in e-commerce, often have target PNOs quite precisely defined. This can be a novelty for more traditional businesses.
Simply put – PNO tells us how much of the turnover we invest in sales, respectively. How much did it cost us?
If campaigns work and generate revenue, there’s no need to panic.
However, if you’ve seen any downtime, you’ll need to analyze which campaigns are working and what they’re delivering. It’s also a good idea to look at marketing in a broader context. Do you know your target group well? Are they young people or seniors? Women or men? Are they shopping online, or are they more conservative? Are they people from big cities or the countryside? Who is your typical customer? The answer “everyone” usually does not work in a crisis.
What is important even during a crisis is to stay in the eyes of your target group. It is generally not recommended to suspend brand campaigns. On the contrary, when campaign performance is losing performance and generating loss instead of profit, it’s time to think about the future. An innovative video that puts you in the consciousness of potential customers will set you apart from the mass of competitors who have saved money in the marketing crisis. In better times, a higher market share will help you quickly forget about the problem.
For example, I’ve recently been amused by this commercial from Dedoles, which is explicitly branded and rolls TV and YouTube at a time when kiosks in shopping malls are closed, and people are sitting at home. This is an excellent example of increasing promotion instead of eliminating it.
If we are talking specifically about Google Ads search, then advertising your brand is the cheapest way to convert and a way to protect your brand, which has its price.
One of the rules of crisis management says: to increase publicity. If you have previously invested 1000 euros a month on Facebook, you should now increase this number, not decrease it. It is not entirely true that marketing is the first to shoot in times of crisis. Resp. If so, you can very much regret this decision later.
If you follow the stock market, you know that successful investors never do what most do. If everyone sells gold or cryptocurrencies because their price has fallen, and vice versa, they bought them just when the price was at its peak because it was a trend, then such mob behaviour is irrational. There is simply no need to blindly do what the crowd does – neither in marketing nor other business decisions. If a friend “from the crowd” advised you to stop advertising now because people don’t buy anyway, rationally evaluate all the pros and cons, all the threats and opportunities, and only then decide whether to listen to him or not.
What’s good is testing and trying new things in marketing – of course, with caution. Recent opportunities include:
An essential part of marketing. People are at home and bored. “Consumption” of well-processed content is a soul balm. In addition, if you are at home and are familiar with your area (which is probably a fact), then you can create a blog only at the cost of your time investment.
Imagine that you are a busy doctor, a dental surgeon, you have long been working on a new method of fitting dental implants, and now you are not forcibly prescribing. It’s a great opportunity. Creating videos or infographics is a more difficult thing, but you can think about what to use and prepare the materials.
Of course, creating content without its subsequent distribution will not work ultimately, so it is necessary to set aside some budget for promo articles. The first choice is Facebook. With the targeting of the right group of people, LinkedIn will also make sense for business topics.
If your online marketing used to be just “clicked” campaigns on Google and quick posts on Facebook, it’s a good idea to think about it strategically now, or contact an expert in the field with proven experience and have a strategy developed where necessary investments and expected returns are calculated. . You can continue to secure the execution of these channels on your own – provided you have the people and know-how to do so. If not, you better develop what you know best – your business – and outsource marketing services.
Many companies are dealing with existential challenges, and it is in this situation that there are opportunities that can be identified that no one has thought about or addressed so far because it “somehow went.”
For example:
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